Cataloc
Support
Cataloc needs no account or Cataloc-operated server. Your catalogue starts on your phone, and you can choose how to share it with another device. Most questions are about where your things live and how they move between phones. If the answer is not here, write to me.
Email supportI answer personally, usually within a couple of days.
Your things
Where is my data kept?
On your phone, in the app's own storage — the catalogue as a database file, and every photo as a file beside it. If you turn on household sync, Cataloc also copies the catalogue and its photos to the devices you pair or the shared folder you choose. Cataloc does not run a server that receives them.
How do I back it up?
Settings → Export everything. That writes one file containing your data and your photos and hands it to your phone's share sheet; where it goes from there is your choice. Do this before changing phones, and occasionally anyway.
I got a new phone. How do I move everything?
Export from the old phone, then on the new one choose Import during setup — or Settings → Import from a file — and pick the file. If both phones still work, pairing them over Wi-Fi does the same job without a file.
How do I put one household on two phones?
Two ways, both opt-in. Pair the phones directly over your own Wi-Fi with a QR code and a single-use code; or point every phone at a shared folder you supply under Settings → Shared folder, and let them keep each other current. Nothing passes through a Cataloc-operated server either way.
Can I get my data out if I stop using the app?
Yes, and it is one tap. The export is a plain JSON file with your photos included — readable without Cataloc, and yours to keep. Deleting everything is one tap too, from the same screen.
Your phone's search and assistant
How do I make Siri find my things?
Settings → Assistant → Find my things. It is free and off until you turn it on. Once on, Spotlight finds your things without opening the app, and asking your assistant where something is gets you the shelf.
Does that upload anything?
No. Your things go into the search index your phone already keeps for itself. It never leaves the device — but it does leave Cataloc for the system's index, which is why you are asked rather than assumed. Turning it off takes everything back out.
It is switched on but Siri does not know anything.
Give it a minute after a big import — the catalogue is handed over in batches. If it still finds nothing, switch it off and on again, which offers the whole catalogue afresh. On Android the system index needs Android 12 or later.
Name suggestions
Why don't I see the sparkle in the name field?
It appears only when the thing has a photo and your phone has its own AI model ready. On iPhone, that means iOS 27 or later with Apple Intelligence turned on and finished downloading — Apple lists the iPhones that can run it on its Apple Intelligence page. On Android, it means a phone with Gemini Nano already downloaded — Google lists those phones under “Device support” on its ML Kit GenAI page. Cataloc never starts that download itself.
Does it upload my photo?
No photo or answer is sent to an AI service: the model runs on your phone. A photo and name you save can later be copied through household sync if you enable it. The details are in the privacy policy, under Name suggestions.
The suggestion is wrong.
Results vary with the model, and AI makes mistakes. A suggestion is only text in the field: change it or clear it before saving. Nothing is ever named unless you tap the sparkle.
Plans and purchases
I hit the limit. What is free, exactly?
One household and 200 containers and items, forever, with every feature included: marking a whole shelf, the insurance report, reminders and your phone's own search. PRO lifts both ceilings, and every feature added later is included. Nothing you have already catalogued is ever hidden or removed if you stay free or stop paying.
I paid and the app still says I am on the free plan.
Settings → Plan → Restore purchases. That re-reads your entitlement from the store, which is the only record of it — there is no account of mine that could be out of step. Make sure the phone is signed in to the Apple or Google account that bought it.
How do I cancel?
In the store, not in Cataloc: Settings → your name → Subscriptions on iPhone, or Play Store → Payments and subscriptions on Android. In Cataloc, Settings → Plan → Manage subscription takes you straight there. The one-time purchase has nothing to cancel.
Does the one-time purchase really never renew?
Really. It is a single payment, it covers every feature added to PRO afterwards, and there is nothing to remember or cancel.
Can my family use my purchase?
On iPhone and iPad, yes — PRO is shared with your Family Sharing group. It shares the purchase only: your catalogue, your photos and your history are not shared by it and are not visible to anyone in the group.
I want a refund.
Refunds are handled by the store, since the store took the payment. On Apple, use reportaproblem.apple.com; on Google, the Play Store's order history. Tell me what went wrong as well, so I can fix it.
Still stuck
Write to me with your phone model, the version of Cataloc at the foot of Settings, and what you expected to happen. Do not send your export file unless I ask — it contains your whole house.
Email support